Frequently Asked Questions
Everything you need to know about shopping with Billy!
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Our items generally run true to size, but we recommend checking specific measurements for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Are your garments ethically sourced?
Yes, Billy! is committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics.
Can I track my shipment?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.